Generally QMS is a system that relates to management of Quality, Health and Safety and the Environment of the business to meet customer and regulatory requirements.

A quality management system comprises of Policies, Procedures and Processes that the business has developed and uses as a guide to ensure objectives are achieved.

It uses controls to identify opportunities and risks within the system and allows action to be planned and implemented. Appropriate action is taken in order to mitigate/eliminate risk as well as to take advantage of opportunities to improve the system.

A good QMS assists the business to provide good services or products for customer satisfaction and value add and give a competitive advantage.

QMS can be specific to a specific ISO/IEC standard. Businesses are expected to have a QMS system to ensure sound management practices to ensure good serves and goods are provided. QMS should be audited on regular intervals to assess if it:-

• Conforms to its management system

• Complies to requirements against industry specific standard

• Effective and well maintained